ShieldIf a call is Shielded, trueCall plays the Shield announcement after the personal greeting, but before the Whisper announcement. This says:- "If you are family or a friend please press 5, if you are a cold caller please hang up and don’t call us again" (This is the standard Shield announcement - you can record your own if you prefer). When they hear the Shield message, cold callers are legally obliged to hang up and to put you on their do-not-call list so that nobody from their company will call you again. If a cold caller ignores your request not to be called again, you can report them to the Information Commissioner for a breach of the Privacy & Electronic Communications Regulations. In any case, they are very unlikely to press the breakthrough key as they know that, having ignored your specific instructions, they are unlikely to be able to sell you anything even if they do get through to you. You can choose how Shield operates - You may Shield all callers whose numbers are unrecognised, or just Shield the calls most likely to be a nuisance call - calls from commercial numbers (a number starting 08 or 09), or calls where the caller has withheld their number. Shield is particularly useful if you get a lot of recorded message calls, silent calls or fax calls. The automated equipment that calls you doesn’t know to press a button, so trueCall is able to quickly and silently reject the call. Shield is an additional step for your friends who only call you occasionally, so it is turned off by default. << Back |