Privacy and SecuritytrueCall offers a range of facilities to keep your messages private and secure. You can choose one of three different privacy & security settings depending on your needs - Basic security, Standard security or High security. The default is Standard security - this gives you a balance between security and ease of use. If you have concerns about who can listen to your messages, you can set it to High security, if you are more concerned about accessing your messages quickly, then you can set it to Basic security.
trueCall is initially set up with a 4 digit PIN that is the last 4 digits of the serial number printed on the underside of the unit. This number is unlikely to be memorable for you, and anyone who visits your house and handles your unit can see it, so we recommend that you immediately change your PIN to a number that you can easily remember. trueCall PINs can be up to 8 digits long giving tens of millions of possibilities. When you are asked for your PIN, trueCall gives you three chances to enter it correctly before it asks you to hang up and try again. If, after trying this three times (a maximum of 9 attempts), you haven’t entered the correct PIN, trueCall won’t allow you to try again for 15 minutes. If you forget your PIN, you can log in to your Internet Control Panel to retrieve it. You can also reset your PIN yourself, but to preserve your security, this will also delete all your messages and Missed Calls, and, if the unit is set to High security, it will delete your Zap list, Star list and call log. When you enter your PIN correctly, trueCall warns you if there have been any failed attempts to log into the menu since the last successful PIN entry. Details of failed attempts are written to your call log and can be viewed in the ‘My Calls’ section of your Internet Control Panel. << Back |