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Personalising trueCall’s announcements


trueCall comes pre-installed with a full set of announcements, but if you like you can personalise some of them to meet your exact requirements. This brings a number of benefits:-

  • When callers hear a greeting in your own voice (rather than the generic greeting) they know that they have got through to the right number.
  • Announcements in your own voice are much friendlier to your caller then generic announcements
  • You can change the wording of the announcements to meet your own particular requirements
Be careful when changing the wording of these announcements - trueCall announcements are not like standard answering machine announcements, each one has a specific purpose.

Personal greeting

This just introduces you - for example "Welcome to the Smiths". It will confirm to callers that they have got through to the right number, and those who have dialled a wrong number will know to hang up.

Personal ‘Not available’ announcement

  • "I’m afraid that we’re unable to take you call at the moment, please leave a message after the tone."
Personal Shield announcement

The standard Shield announcement is:-

  • "If you are family or a friend please press 2, if you are a cold caller please hang up and don’t call us again".
It comes after your personal greeting, and needs to tell invited callers to press the breakthrough key, and tell cold callers to go away.

Some suggested alternative wordings are:-

  • "Hi - invited and personal callers are welcome - press 2, to get connected. Telemarketers are not welcome - please take us off your list."
  • "We’re not home to telemarketers. If you are a friend, family or invited caller press 2 to get through to us, otherwise note that we never accept unsolicited calls of any kind, so please take us off your list."
  • "You have reached our call screening system. If you are a friend or family member press 2 to get through to us otherwise please remove us from your calling list. Telemarketers note that this call has been logged and if you call us again, your company may be fined up to £50,000."
Personal Whisper announcement

The standard Whisper announcement is:-

  • "Please say your name after the tone."
This is played after your personal greeting, and just needs to ask the caller to say their name after the tone. Some people like to explain that they are screening their calls and say:-

  • "We screen all calls we receive - please just say your name after the tone and I will try to connect you straight away."
Personal Zap announcement

This is the announcement played to callers when you Zap them, and also when trueCall recognises a Zapped caller ringing back. The standard Zap announcement is:-

  • "I’m afraid that we’re not interested in your call - please hang up now and don’t call us again."
Some suggested alternative wordings are:-

  • "This household is registered with the Telephone Preference Service so you should not have called us. Details of your call will be passed to the authorities. In the meantime please take this number off your calling list. Calling us again could constitute a persistent nuisance for which your company could be fined up to £50,000. Goodbye."
  • "Sorry, but that really doesn’t float my boat. Take my number off your list and don’t call again - byeeee."
  • "It must be tough being a telemarketer, but that doesn’t mean that I’m interested in your offer. Take me off your list so I don’t have to disappoint you again."



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