Message Manager FAQsHelp - I've forgotten my PIN! trueCall comes already set up with a PIN - the last four digits of the serial number printed on the underside of the unit. If you have changed your PIN and have forgotten it, then you can check it at your Internet Control Panel. In extreme circumstances you can reset your PIN to its original value, but to preserve your security, all your messages will be deleted. To reset your PIN, pick up the handset and dial # # * 2 0 0 0 #. WARNING: If you have set your unit to operate in High Security mode, resetting your PIN will reset your unit to its factory settings - your configuration settings will be lost, your Zap and Star lists will be deleted and your log file will be cleared. You will still be able to access your call history at your Internet Control Panel because this has a separate password. trueCall doesn't respond to commands from my extension phones trueCall responds to commands from the telephones plugged into it, including cordless phone systems with more than one handset. You can still make or receive calls from other extension phones in your house that are not connected via trueCall, but they won't have access to the special trueCall features like Whisper introductions, Zap&Star, message retrieval or the setup menu. I receive messages on my answering machine saying "press 1 to accept the call, hash to zap the caller ..." trueCall has its own built in answering machine, so you must turn off the answering facility of your phone, or disconnect your answering machine. I can't get trueCall to play back my messages from my handset You can play back messages from phones attached to trueCall, but not from phones plugged into other extension sockets in your home. Be sure that you have dialled 'Zap Star' rather than 'Star Zap'! If I am not at home, my calls are picked up by my 1571 network voicemail service, not trueCall's Message Manager or When I try to listen back to my messages I just hear a long tone that lasts about 12 seconds Both these situations are caused by trueCall and your 1571 network voicemail service each trying to pick up your messages at the same time! If you use a 1571 network voicemail service we recommend that you set trueCall's Ring Duration to 9 seconds (see trueCall Reference Guide page 19). To test that it is working OK, put the number of your mobile phone on your Star list, dial into your home phone line from your mobile and wait for trueCall's Message Manager to pick up. If your 1571 network voicemail service picks up the call, then you need to reduce trueCall's ring time. Can I remotely access my messages from overseas? You can remotely access you messages from anywhere in the world! Just dial in, and when trueCall answers, press the * key and enter your PIN. Can deleted messages be retrieved? No - once a message is deleted you can't retrieve it. |