Operation FAQsI'm not receiving the telephone numbers from some of my callers There are a number of reasons why you may not be receiving a caller's number:-
I have a fax machine that I use at home, but it keeps on picking up calls If you use a fax machine on the same line as trueCall, you must switch off the fax machine's Auto Answer feature. trueCall's red LED comes on even though I'm not making a call This may be because another attached device - a Sky box, a 1571 phone or an alarm system - is making a call. When I receive a call, the phone attached to trueCall rings, but my extension phones don't ring trueCall is designed to protect the phones plugged into it from nuisance calls. If you have additional phones plugged into extension sockets, these will not ring if trueCall has intercepted the call. If you wish to continue using several phones around the house we would recommend using a cordless phone system (also known as a base station setup). trueCall seems to be interfering with my broadband service trueCall will work happily alongside your broadband connection but it is essential that you plug it into the telephone wall socket via a broadband splitter (sometimes called a microfilter). You will almost certainly already have one installed. When I turned on trueCall it didn't ring me to ask for my personal greeting trueCall will only ask for your personal greeting if it is turned on between 7am and 10pm, and is plugged into your phone line. If trueCall doesn't ring you, then you can setup your personal greeting through the setup menu. I sometimes get a short ring on an extension phone when I receive a call trueCall is designed to protect the phones plugged into it from nuisance calls. If you have additional phones plugged into extension sockets, we would recommend you either diconnect those phones or set them to 'silent ring'. Alternatively, you may want to change to a cordless phone system (also known as a base station setup). I picked up the phone to make a call and was connected to a caller If you pick up your phone at the exact moment a call arrives, you will be directly connected to the caller without them being screened. This will very rarely happen. If you pick up the phone to make a call while a caller is being screened you will hear the message 'incoming call - please hang up'. trueCall's red LED flashes every 30 minutes Some telephones check your 1571 network voicemail service for messages on a regular basis - these are called 1571 phones. They automatically pick up the line a few moments after the end of each call, and then every 30 minutes during the day and night. trueCall's red LED is there to tell you that your phone line is in use, so a 1571 phone will make this light up at regular intervals. We recommend that you don't use 1571 phones with trueCall. Weblink sometimes fails trueCall's top priority is to allow you to make and receive telephone calls, so if you pickup your phone to make an outgoing call while a Weblink session is in progress, trueCall will abandon the Weblink session and allow you to make your call. You can restart Weblink at any time. Note that because 1571 phones check for messages every 30 minutes or so, they can even interrupt Weblink sessions in the early hours of the morning, so we recommend that you don't use 1571 phones if you use trueCall. |