Zap & Star FAQsI have tried to Star a caller, but trueCall won't let me trueCall's Zap&Star feature only works if you have the Caller ID service from your network operator, and the caller has passed on their calling number. Help! - I have accidentally Zapped someone I meant to Star Don't worry - trueCall has an automatic UnZap feature! All you have to do is ring your friend, and trueCall will automatically remove them from your Zap list. Help! - I have accidentally Starred someone I meant to Zap You can go into the setup menu and add their number to your Zap list, or use your Internet Control Panel. I pressed the Zap key during a call, but trueCall didn't respond Zap&Star is only active on incoming calls so you cannot Zap or Star someone during an outgoing call. I'm not able to Star a regular caller from abroad Few international calls arrive with their Caller ID, they normally just give an indication that they are international. As you don't have the caller's number you can't Star them. If you want to allow all international calls through, you can turn on 'Star all International callers' at your Internet Control Panel, but be aware that this will let through calls from international call centres. During a call I was asked to confirm whether I wanted to Zap or Star someone, but hadn't pressed the hash or Star key Like most telephone devices, trueCall does it's signalling using tones. In rare circumstances trueCall can mistake music, high pitched voices or background sounds as a tone during a call. When I get a call from a Zapped caller my phone beeps When someone on your Zap list calls, trueCall sends their Caller-ID to your phone without a ring. This is fine on most phones, but a few models of phone beep when they receive this notification. If your telephone beeps, you can stop trueCall sending this notification by changing the "Send Zapped Caller ID to handset?" value to "No" in the advanced settings on your internet control panel. |