trueCall Limited ("we") will protect and respect your privacy.
You may give us personal data as part of an order for goods or services placed
through this website, or in general correspondence or otherwise. This policy (along
referred to) sets out the basis on which we will process this data. A separate
policy applies in respect of personal data that we may host on your behalf if
you use our hosting service.
For the purpose of the Data Protection Act 1998 (the Act), the data
controller is trueCall Limited of 2 Old Palace Lane, Richmond, Surrey TW9 1PG.
We are registered under the Act under number Z1311843. Defined terms in the Act
have the same meaning when used in this policy unless stated otherwise.
DATA WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
that you provide by filling in forms on this website, including payment
details. This includes data provided at the time of registering to use
this website, subscribing to our services, posting material or requesting
further services. We may also ask you for data when you report a problem
with this website.
you contact us, we may keep a record of this.
may also ask you to complete surveys that we use for research.
of transactions you carry out through this website.
of your visits to this website including, but not limited to, traffic
data, location data and other communication data, whether this is required
for our own billing purposes or otherwise.
WHERE WE STORE YOUR PERSONAL DATA
The personal data that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area ("EEA").
It may also be processed by staff operating outside the EEA who work for us or
for one of our suppliers. Such staff maybe engaged in, among other things, the
fulfilment of your order, the processing of your payment details and the
provision of support services. By submitting your personal data, you agree to
this transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is kept secure and in accordance with this
All data you provide to us is stored on our secure servers. Any payment details
will be encrypted. Where you have chosen a password to access certain parts of
this website, you are responsible for keeping this password confidential. We
ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not
completely secure. While we will do our best to protect your personal data, we
cannot guarantee the security of your data transmitted to this website. Any
transmission is at your own risk. Once we have received your information, we
will use strict procedures and security features to try to prevent unauthorised
USES MADE OF THE INFORMATION
We may use information held about you to:
that content of this website is presented in the most effective manner for
you and for your computer and to administer this website's services and
you with information, products or services that you request from us
you with information which we feel may interest you, where you have agreed
to be contacted for such purposes.
out our obligations arising from any contracts entered into between you
you to participate in interactive features of our service, when you choose
to do so.
you about changes to our service.
may also use your personal data to contact you with information about
goods and services which may be of interest to you. If you are an existing
customer, we will only contact you by electronic means about goods and
services similar to those which you purchased. If you are a new customer
we will contact you by electronic means only if you have agreed to this.
If you do not want us to use your personal data in this way please tick
the relevant box on the form on which we collect your personal data.
We will not provide your personal data to third parties for the purpose
of them contacting you regarding their goods and services.
We do not disclose information about identifiable individuals to our
advertisers, but we may provide them with aggregate information about our
users. We may also use such aggregate information to help advertisers reach a
particular audience. We may make use of the personal data to enable us to display
their advertisement to that target audience.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal data and other information disclosed to
any member of our group. This means our subsidiaries, our ultimate holding
company and its subsidiaries and to our service suppliers, including our
We may disclose your personal data and other information to third
we sell or buy any business or assets, in which case we may disclose your
personal data to the prospective seller or buyer of such business or
- If most
of our assets are bought by a third party personal data held by us about
our customers will be one of the transferred assets.
we assign or transfer any of our rights and duties under any contract we
may enter into with you in which case we may disclose your personal to the
assignee or transferee.
we are under a duty to disclose or share your personal data.
order to comply with any legal obligation.
protect the rights, property, or safety of trueCall Limited, our
customers, or others.
exchanging information with other companies and organisations for the purposes
of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for
marketing purposes. We will usually inform you if we intend to use your data
for such purposes. We will usually
inform you if we intend to disclose your information to any third party for
such purposes. You can prevent such processing by checking boxes on the forms
we use to collect your data. You can also exercise the right at any time by
contacting us as provided below.
This website may from time to time contain links to and from the
websites of third parties. Please note that these websites have their own
privacy policies. We do not accept any responsibility or liability for these
policies. Please check these policies before you submit any personal data to
The Act gives you the right to access personal data we hold about you.
Your right of access can be exercised in accordance with the Act. Any access
request may be subject to a fee (presently) £10 to meet our costs in providing
you with these details.
posted on this page and, where appropriate, notified to you by e-mail.
addressed to Steve Smith at trueCall Ltd, 2 Old Palace Lane, Richmond Surrey