This website www.truecall.co.uk is operated by trueCall Limited ("We"). Our registered office and main trading address is at 2 Old Palace Lane, Richmond, Surrey TW9 1PG. Our VAT number is 927 1868 92.
Please note that only contracts for the sale of goods or services via this website may be concluded on our behalf by email. Contracts for the supply of goods or services formed through our website are governed by our terms and conditions of supply.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, trueCall disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. trueCall does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. trueCall does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Any email sent to or from us via this website and any attachments will not be encrypted. They may therefore be liable to be compromised. This is an inherent risk in relation to email.
We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any security breech in relation to emails.
Accessing this website
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts or all parts of this website to users who have registered with us to use certain services.
You may only use this website for lawful purposes and in particular (and without limitation) you may not use this website in any way, or for any purpose, that is fraudulent or that breaches any applicable local, national or international law or regulation.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a trueCall or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Cookies are software applications which are placed onto the hard drive of your computer by websites. The aim of a cookie is to track a user's navigation of a website and store the information on the user's hard drive. This may make your visits to a website more productive by storing and using information on your website preferences and habits.
You can permanently disable cookies on your computer by following the instructions at www.allaboutcookies.org, but disabling cookies may reduce your ability to take advantage of all or some of the features of this website. These instructions are currently as follows, although you should check the website named above for the latest guidance:
If you are using Microsoft Windows Explorer
You consent to us posting comments received from you relating to our service on this website and to attributing them to you.
Where this website contains links to other sites and resources provided by third parties. These links are provided for your convenience and you access them at your own risk. We have no control over the contents of those sites or resources. We accept no responsibility for them or for any loss or damage that may arise from your use of them. In respect of goods that you may purchase through any such sites or resources, we disclaim any warranties whatsoever in respect of such goods. This disclaimer does not affect any statutory rights you may have against the third party seller.
We do not guarantee that any links to third party websites contained on this website will function correctly.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
All website design, text, pictures, graphics and the selection and arrangement of them and all software compilations, coding, underlying source code, software and all other material on this website are copyright [2016 trueCall Limited] unless otherwise acknowledged. ALL RIGHTS ARE RESERVED.
Infringement of our copyright in this website or the materials associated with this website may lead to criminal and/or civil sanctions in the UK, US and other countries.
Where applicable, trade mark rights of third parties are acknowledged on this website.
Permission is granted to you to electronically copy and to print hard copy portions of this website for the sole purpose of using this website as a research and information resource provided you agree not to change and/or delete any content, web design and/or layout contained in that material. Any other use of materials on this website, including modification, distribution or republication, is strictly prohibited. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. We (or any identified contributors) must always be acknowledged as the authors of material on this website.
You must not use any part of the materials on this website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you believe that any content of this website in any way infringes intellectual property rights belonging to you or any third party, please contact us immediately.
Viruses, Hacking and other Offences.
Please note that viruses and similar destructive programs are an inherent risk of communication via the Internet. We will use our reasonable endeavours to prevent contamination of any material sent to you with any virus or similar destructive code.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
It is your responsibility to scan what you choose to download from this website to ensure that it is free of such items as viruses, worms, trojan horses and other similar destructive code.
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to it. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.
We aim to update this website regularly, and may change the content at any time. If the need arises, we may suspend access to this website, or close it indefinitely. Any of the material on this website may be out of date at any given time, and we are under no obligation to update such material.
Limitation of Liability
trueCall shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if trueCall has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Jurisdiction and applicable law
The English and Welsh courts will have
non-exclusive jurisdiction to settle any disputes which may arise out of or in
prevent residents of Northern Ireland, Scotland or Europe from starting
proceedings in their own local courts. We retain the right to bring proceedings
If you wish to contact us, or have any concerns about material which appears on this website, please contact us at CustomerServices@trueCall.co.uk. Telephone Number 0800 0 336 339. Postal Address: 2 Old Palace Lane, Richmond, Surrey TW9 1PG.