How we use your information

How we use your information - trueCall's Privacy Policy

trueCall Limited ("we") will protect and respect your privacy.

You may give us personal data as part of an order for goods or services placed through this website, or in general correspondence or otherwise. This policy (along with our Terms of Use, and any other terms and conditions and documents referred to) sets out the basis on which we will process this data. A separate policy applies in respect of personal data that we may host on your behalf if you use our hosting service.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is trueCall Limited of 2 Old Palace Lane, Richmond, Surrey TW9 1PG. We are registered under the Act under number Z1311843. Defined terms in the Act have the same meaning when used in this policy unless stated otherwise.

We may collect and process the following data about you:

  • data that you provide by filling in forms on this website, including payment details. This includes data provided at the time of registering to use this website, subscribing to our services, posting material or requesting further services. We may also ask you for data when you report a problem with this website.
  • If you contact us, we may keep a record of this.
  • We may also ask you to complete surveys that we use for research.
  • Details of transactions you carry out through this website.
  • Details of your visits to this website including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is kept secure and in accordance with this privacy policy.

All data you provide to us is stored on our secure servers. Any payment details will be encrypted. Where you have chosen a password to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. While we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may use information held about you to:

  • Ensure that content of this website is presented in the most effective manner for you and for your computer and to administer this website's services and our business.
  • Provide you with information, products or services that you request from us
  • Provide you with information which we feel may interest you, where you have agreed to be contacted for such purposes.
  • Carry out our obligations arising from any contracts entered into between you and us.
  • Allow you to participate in interactive features of our service, when you choose to do so.
  • Notify you about changes to our service.
  • We may also use your personal data to contact you with information about goods and services which may be of interest to you. If you are an existing customer, we will only contact you by electronic means about goods and services similar to those which you purchased. If you are a new customer we will contact you by electronic means only if you have agreed to this.

If you do not want us to use your personal data in this way please tick the relevant box on the form on which we collect your personal data.

We will not provide your personal data to third parties for the purpose of them contacting you regarding their goods and services.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach a particular audience. We may make use of the personal data to enable us to display their advertisement to that target audience.

We may disclose your personal data and other information disclosed to any member of our group. This means our subsidiaries, our ultimate holding company and its subsidiaries and to our service suppliers, including our network providers.

We may disclose your personal data and other information to third parties:

  • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If most of our assets are bought by a third party personal data held by us about our customers will be one of the transferred assets.
  • If we assign or transfer any of our rights and duties under any contract we may enter into with you in which case we may disclose your personal to the assignee or transferee.
  • If we are under a duty to disclose or share your personal data.
    • In order to comply with any legal obligation.
    • In order to enforce or apply our terms of use or terms of supply and other agreements.
    • To protect the rights, property, or safety of trueCall Limited, our customers, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes. We will usually inform you if we intend to disclose your information to any third party for such purposes. You can prevent such processing by checking boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us as provided below.

This website may from time to time contain links to and from the websites of third parties. Please note that these websites have their own privacy policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access personal data we hold about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee (presently) £10 to meet our costs in providing you with these details.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy should be addressed to Steve Smith at trueCall Ltd, 2 Old Palace Lane, Richmond Surrey TW9 1PG.