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The Custom Profile allows you to specify how you want trueCall to handle each of nine Categories of caller. There are ten different ways that trueCall can handle a call (CallFlows). You can choose, for example, to handle international callers with the Whisper CallFlow and send callers who withhold their number directly to voicemail.

You can specify your Custom Profile using the Handset Menu or the Internet Control Panel, but you must use your Internet Control Panel if you want to specify different call handling for day and night. By default trueCall defines the day as being from 7:30am to 10:30pm, but you can change this at your Internet Control Panel.