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Am I allowed to record my calls?

Can I record phone conversations on my home phone?

In the UK you are allowed to make recordings of your private conversations provided that the recording is for your own use. Often a recording can quickly resolve a disagreement about ‘who said what & when’. In some cases recordings are admissible as evidence.
Out of respect for their privacy, you should make sure that everyone in your household, and any guests who might use your phone, are aware that their conversations may be recorded.

Can I record phone conversations on behalf of my business?

The laws relating to call recording for businesses are many and complex, and you will have to determine yourself whether your use is legal. The relevant legislation includes:-
  • Data Protection Act 1998
  • Telecommunications - Data Protection and Privacy - Regulations 1999
  • Human Rights Act 1998
  • Regulation of Investigatory Powers Act 2000
  • Telecommunications - Lawful Business Practice - Interception of Communications Regulations 2000
Details of these regulations can be found at the websites of The Information Commissioner, Ofcom and Department for Business, Innovation and Skills.
If you are unsure of the situation we recommend that you seek advice from your employer or a lawyer.